Shipping Policy

Thank you for choosing Sukabina for your cycling needs! We aim to provide you with a smooth and efficient shopping experience. Please read our comprehensive shipping policy below to understand how we handle order processing, shipping times, costs, tracking, and customer support.

Order Processing

• Processing Time:
  • All orders are processed within 1-2 business days. This timeframe includes:
    • Verification of payment
    • Preparing your items for shipment
    • Packaging your order securely to prevent damage during transit
• Business Hours:
  • Our business hours are Monday to Saturday, from 08:00 AM to 05:00 PM (GMT+7).
• Weekend and Holiday Operations:
  • Orders placed on Sundays or during public holidays will be processed on the next business day. For example, if an order is placed on a Sunday, it will be processed on Monday.

Shipping Times

• Domestic Shipping (within Indonesia):

  • Estimated delivery time is 3-5 business days from the date your order is shipped. Factors that may affect delivery time include:
    • Your specific location
    • The shipping carrier's route and schedule
    • Seasonal demand or promotional periods

• International Shipping:

  • Estimated delivery time for international orders is 10-17 business days. Please consider the following:
    • Delivery times may vary depending on your country and local postal services.
    • Customs processing may add additional time, which is beyond our control.

Shipping Costs

• Free Shipping:
  • We are pleased to offer free shipping on all orders, with no minimum purchase requirement. This applies to both domestic and international shipments.

Order Tracking

• Tracking Information:
  • Once your order has shipped, you will receive a confirmation email containing:
    • Your tracking number
    • A link to the shipping carrier’s website for tracking your order
• Real-Time Updates:
  • You can monitor the status of your shipment using the provided tracking number. Please note that tracking information may take some time to update after the package has shipped.

Delivery Issues

• Unexpected Delays:

  • While we strive to meet the estimated delivery times, unforeseen circumstances may arise, such as:
    • Severe weather conditions
    • Natural disasters
    • Carrier delays
  • In such cases, we appreciate your understanding and patience.

• Lost or Damaged Packages:

  • If your package does not arrive within the estimated delivery timeframe, or if it arrives damaged:
    • Please contact our customer support team immediately.
    • We will initiate an investigation with the shipping carrier to resolve the issue as quickly as possible.

Customer Support

For any inquiries regarding your order, shipping, or our policies, please feel free to reach out to our dedicated customer service team:

• Phone: (+62) 812 2596 5950
• Email: support@sukabina.com
• Response Time:
  • Our customer support team aims to respond to all inquiries within 1 business day during our operating hours.

Additional Information

• International Duties and Taxes:

  • For international shipments, you may be subject to import duties, taxes, and customs fees imposed by your country’s customs authorities.
  • These fees are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for information on potential charges.

• Shipping Partners:

  • We partner with reputable shipping carriers to ensure your orders are delivered safely and efficiently. The specific carrier used for your shipment will be indicated in your tracking information.

Changes to Shipping Policy

• Policy Updates:
  • Sukabina reserves the right to modify our shipping policy at any time. Any changes will be reflected on our website, and we encourage you to review this policy periodically for updates.

Conclusion

Thank you for shopping with Sukabina! We appreciate your business and are committed to providing you with a positive shopping experience. We look forward to delivering your new bicycle and supporting you on your cycling journey.