At Sukabina, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, www.sukabina.com, or use our services. By accessing our website, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information from you when you visit our website or engage in our services:

A. Personal Information

When you make a purchase, register an account, or contact us, you may provide us with personal information, including:

• Name: Your full name for identification.
• Email Address: Used for order confirmations, updates, and customer support.
• Phone Number: For order updates and customer service communication.
• Shipping Address: Required for delivering your orders.
• Billing Address: Necessary for processing payments.
• Payment Information: Credit/debit card details and other financial information, processed through secure payment gateways.

B. Non-Personal Information

We also collect non-personal information automatically, including:

• Browser Type and Version: Information about the browser you use to access our site.
• IP Address: Your device’s internet protocol address.
• Geolocation Data: General location information based on your IP address.
• Device Information: Information about the device you are using, such as operating system and version.
• Usage Data: Information about how you interact with our website, including pages viewed, time spent on the site, and links clicked.

How We Use Your Information

We may use your information for various purposes, including:

• Order Processing: To process your transactions and deliver products and services to you efficiently.
• Customer Support: To respond to your inquiries, requests, and provide necessary assistance.
• Communication: To send you order confirmations, shipping notifications, and updates related to your orders.
• Marketing: To send you promotional materials, newsletters, and special offers if you have opted in to receive such communications.
• Website Improvement: To analyze usage patterns to enhance our website, products, and services.
• Legal Compliance: To comply with applicable laws, regulations, and enforce our policies.

Sharing Your Information

We may share your personal information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business, such as:
  • Payment Processors: To securely process payments.
  • Shipping Companies: To deliver your orders efficiently.
  • Email Service Providers: To manage our communications and newsletters.
  • Marketing Firms: To help us promote our products and services.
  • IT Support: To maintain and enhance our website’s functionality.
  • Analytics Providers: To analyze user behavior and improve our offerings.

These third parties are required to protect your information and use it only for the services they provide to us.

• Legal Requirements: We may disclose your information to comply with laws, regulations, or legal requests, or to protect the rights, property, or safety of Sukabina, our customers, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us recognize you and improve our services.

Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our website, enabling you to navigate and use its features.
• Performance Cookies: Collect information about how visitors interact with our website, helping us improve its performance and user experience.
• Functionality Cookies: Allow us to remember your preferences (e.g., language, region) and enhance your experience.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our site.

Data Security

We take the security of your personal information seriously and implement a variety of measures to protect it:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission.
• Access Control: Access to your personal information is limited to authorized personnel who require it for their job functions.
• Data Breach Response: In the event of a data breach, we have procedures in place to notify affected individuals and authorities as required by law.
• Regular Security Audits: We conduct regular audits and assessments of our security measures to ensure the integrity of your data.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request copies of your personal information that we hold.
• Correction: The right to request that we correct any inaccuracies in your personal information.
• Deletion: The right to request that we delete your personal information, subject to certain legal exceptions.
• Data Portability: The right to request a copy of your personal information in a structured, commonly used format.
• Opt-Out: The right to opt out of receiving marketing communications at any time. You can do this by following the unsubscribe instructions included in our emails or contacting us directly.

To exercise any of these rights, please contact us using the contact information provided below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of these sites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: (+62) 812 2596 5950
• Email: support@sukabina.com
• Mailing Address:
  Jl. Rotan No. 53
  Kota Medan, Sumatera Utara
  20112, Indonesia

Thank you for choosing Sukabina! Your privacy is important to us, and we are committed to safeguarding your personal information.